logo
Privacy Policy

Understand how we protect and use your data

1. Introduction
This Refund & Cancellation Policy outlines the terms governing refunds and cancellations related to the services offered by Aquorex Funding. By registering for or purchasing any of our evaluation challenges, you agree to adhere to the guidelines specified in this document.
2. Evaluation Challenge Fees
Fees paid for Aquorex Funding's evaluation challenges are non-refundable deposits that support operational infrastructure, including but not limited to our technology stack, customer support, and compliance systems. These fees provide users access to our simulated trading environment and performance assessment model.
3. Conditions for Refund Eligibility
  • Technical malfunctions preventing participation and unresolved within 5 business days.
  • Extended downtime of more than 72 continuous hours during the evaluation period.
  • Duplicate transactions within 24 hours for the same plan.
4. Non-Refundable Scenarios
  • Once a trade has been executed on the evaluation account.
  • Failure to meet evaluation criteria or trading objectives.
  • Violation of rules, policies, or Trader Agreement terms.
  • Performance-related, market condition, or personal financial issues.
  • Requests after 14 calendar days from purchase date.
5. Requesting a Refund
To initiate a refund request, email support@aquorex.com with account details and an explanation. Requests will be assessed within 5 business days. Approved refunds will be processed to the original payment method within 5-10 business days.
6. Evaluation Program Cancellations
You may cancel your challenge anytime by contacting support. Cancellation alone does not entitle you to a refund, which remains subject to the above criteria.
7. Policy Revisions
Aquorex Funding reserves the right to amend this Refund & Cancellation Policy at any time. Updated versions will be posted on our website, and continued use of our platform will constitute acceptance of any changes.
logo
Let's make prop trading better again!
support@aquorex.com
USEFUL LINKS
InstrumentsRefund PolicyPrivacy Policy
INFORMATION
About UsFAQRewardsContactAffiliate
SOCIALS
InstagramFacebookYoutubeX (Twitter)Trustpilot
Customer Notice
Trading derivatives carries a high level of risk to your capital, and you should only trade with funds you can afford to lose. Any information or advice contained on this website is general in nature and does not take into account your objectives, financial situation, or needs. Past performance of any product described on this website is not a reliable indicator of future results. You should carefully consider whether you fall within our target market by reviewing our relevant disclosures to ensure you fully understand the risks before making any trading decisions. We strongly recommend you seek independent financial advice if necessary.

All trading accounts provided by Aquorex are simulated (virtual demo) accounts that operate in a simulated trading environment. Clients are not trading real funds, and any profits or losses are purely virtual. These accounts are intended solely for skill assessment and educational purposes, not for live market trading.

Aquorex does not accept clients from jurisdictions where its services or offerings would be contrary to local laws or regulations. This includes, but is not limited to: Afghanistan, Congo, Hong Kong, Iran, Iraq, Myanmar, New Zealand, North Korea, Palestine, Russia, Somalia, Sudan, Syria, Ontario (Canada), Yemen, Japan, and the United States (including its territories). The information provided on this website is not intended as an inducement, offer, or solicitation to any person in any jurisdiction where such distribution or use would be unlawful.

The website is owned and operated by Aquorex Trading Limited, a company incorporated in Hong Kong under Company Registration Number 78026959, and operating under the jurisdiction of the Hong Kong Special Administrative Region (HKSAR).
© 2025 AQUOREX Pvt.Ltd. All rights reserved
Refund PolicyPrivacy Policy
Trading derivatives carries a high level of risk to your capital, and you should only trade with funds you can afford to lose. Any information contained on this website is general in nature and does not take into account your objectives, financial situation, or needs. Past performance is not a reliable indicator of future results. Please ensure you understand all the risks before making any trading decisions.